A “HTTP Status 500 – java.lang.NullPointerException” error occurs when selecting ‘Export Chart Data…’ from the right-click menu.
Adobe released a Flash Player update v220.127.116.11 on May 13, 2014 and Flash Player update v18.104.22.168 on July 8, 2014 that has a bug that breaks the “Export Chart Data…” (to CSV/Excel) for all charts in all versions of iDashboards. If you have the Flash Players set to auto update, then you most likely have encountered this. It’s already generated a number of tickets in Support and as a result of this, we've released iDashboards Version 8.0i to resolve the issues.
Below is a link to the actually Flash bug in case you are interested in taking a closer look at it:
For more information on the version of Adobe Flash Player that you are using, please refer to the following article:
You have three choices on what to do:
- Wait for Adobe to release a version of the Flash Player that resolves this issue. Note that this may never happen.
- Uninstall Flash and re-install to a version prior to 22.214.171.124. Then set the Flash Player to never update or ask prior to updating, instead of an automatic update. Note that this may lead to an insecure Flash Player at some point in time.
- Upgrade iDashboards to version 8.0i or later. Note that this is your best option.
**Backup your repository database before attempting an upgrade.
As always, iDashboards Support is available for upgrade assistance. Please open a Support ticket with us via the OSKAR portal, by emailing email@example.com or by calling the Support phone number and we will start you on the upgrade process.
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