Important Announcement Regarding Heartbleed and iDashboards

On April 7, 2014, there was a public announcement of a serious vulnerability existing on websites using some versions of Open Secure Sockets Layer Architecture (OpenSSL).

OpenSSL is a technology used to secure web connections. The vulnerability is created by a software bug now commonly referred to as Heartbleed. A Heartbleed intrusion can enable access to sensitive information valuable to cyber criminals in order to compromise the website.

To protect our customer’s accounts and other sensitive information, iDashboards employs multiple layers of security. Our team has reviewed the protections in place and verified that all services through which we enable access to your accounts are not susceptible to this vulnerability.

iDashboards cloud.idashboards.com Users

You may continue to use our website cloud.idashboards.com for online access to your accounts without concern.

iDashboards Private Cloud Users

You may continue to use our website for online access to your accounts without concern.

iDashboards Enterprise, X Platform and Enterprise Suite Users

Implementation of SSL is the choice of the customer and is beyond iDashboards’ normal support domain. iDashboards is not natively installed to support HTTPS. Since there are many implementations of iDashboards on many application servers with many types of certificate it is difficult for iDashboards Support to assist you. If you have secured your iDashboards deployment with an SSL certificate using OpenSSL technology, we strongly recommend that you work with your CA to address any possible vulnerability.

OSKAR Users

The iDashboards OSKAR support portal is hosted by our provider, Zendesk.com. iDashboards did not implement a certificate that is affected by the vulnerability. You may continue to use OSKAR for online access to your accounts without concern.

In addition to our aggressive cyber security protection measures, we advise and encourage our customers to:

• Change your passwords regularly.
• Use different and strong passwords for all of your websites. Strong passwords use a minimum of eight characters, upper-case and lower-case letters, numbers and permitted symbols.
• If you have inadvertently used the same password on your sites and at other sites with similarly restricted access, take a moment to change your password now.
• Protect all your computers, mobile phones and tablets by installing malware detection software for virus detection and firewall protection.
• Update the operating system of such devices so they are current.
• Stop using any operating system no longer supported by its manufacturer, such as Microsoft Windows XP and Ubuntu 12.04.
• Use the most current version of your preferred browser.

iDashboards Support Services Team