Problem:

After an upgrade the charts might not load, screen could be blank, or other strange issues could occur. 

Issue:

An old version of the iDashboards client is not being refreshed to a version that matches the iDashboards server version.

Resolution:

Clear your browser cache.

Steps to Clear your cache for:

Chrome

New Micosoft Edge

Internet Explorer

Firefox

Safari

Chrome Extention

Chrome, New Microsoft Edge or Chromium

Quick Method:

• Ctrl+Shift+R

Robust: 

• F12 to bring up the developer menu.
• Right-click on the refresh icon you should get 3 options Choose Empty Cache and Hard Reload

Chrome, New Microsoft Edge and other Chromium-based browsers

Internet Explorer

• Open Internet Explorer.
• On the top, to the right click on tool (Gear icon) option, just next to the star icon or you can use the shortcut key “Alt+X”.
• Click on Internet option from among the menu in the drop-down list.
• Click on Delete under Browsing history.
  
• Unmark preserve favorite website data.
• Mark “Temporary Internet files and website files” and “Cookies and website data”.
  
• Click on ‘Delete’ and all the cache of your internet explorer will be removed.

Safari

1. Open Safari browser.
2. Go to the Safari menu in the upper left corner of the page.
3. Click on Choose preference and then on Advanced.
4. Under Advanced click on “Show Develop menu in menu bar”.
5. Now click on Develop option in the menu bar.
6. From among the drop-down list click on “Empty Cache”.

Firefox

• Open Firefox browser.
• Click on the settings. Settings icon is the three small horizontal line that lies on the top right corner of the page.
• Under settings click on history.
• Click on “Clear recent history” from the drop-down list. You can also reach the page with the shortcut key Ctrl+Shift+Del.
• Clear All History sub-page will be reached. Make sure that Cache menu is selected under the details option.
  
  Choose the time range from when you want to Clear cache. If you want to delete Cache from the beginning the select “Everything”.
• Click on “Clear now” and entire cache memory of selected time range is emptied.

Clear Cache Extension for Google Chrome  

You do not have to download this extension, however it allows you to click one simple button on your web browser to clear the cache, instead of going through several menus to get there.  iDashboards does not provide support for this, as it is a third party product, so should you have issues you will have to contact the Clear Cache developers for assistance.

You can find that extension here: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

It should look like this:

Once you download it you will be brought to this screen:

These are the following settings you should have:

No other boxes or radio buttons should be selected.  With these settings all you will have to do is click the triangular clear cache button on the top right hand corner of your Google Chrome Browser, pictured below.

Enjoy cache clearing made simple!