You notice iDashboards is not running. After further investigation, Tomcat will not start from neither the Tomcat System Tray icon nor the Services Control Panel. Upon trying to start Tomcat from the Services Control Panel you receive error 1067 with the following text.
Could not start the Apache Tomcat service on Local Computer. Error 1067: The process terminated unexpectedly.
Error 1067 usually occurs after an automatic update of Java. Java does not reinstall properly.
Uninstalling the current version of Java and reinstalling Java will resolved this issue. The iDashboards support team also recommends turning off automatic updates for Java. iDashboards supports Java Development Kit version 1.5 or later.
Once Java has been reinstalled you may need to re-point Tomcat to the newly installed version of Java. To do so, right click on the Apache Tomcat System Tray icon or run Tomcat<version>w.exe. Select the 'Java' tab. Use the browse button to locate the newly installed jvm.dll file in the 'Java Virtual Machine' textbox. Apply the changes and restart the Tomcat service.
At your own discression you may decide to turn off automatic updates of Java. This will prevent a corruption.
To turn off Java updates:
- Open the Java control panel (javacpl.exe if you cannot see the Java icon at the bottom right by the clock).
- Once the control panel opens click on the tab labeled 'Update'.
- Un-check the box labeled 'Check for Updates Automatically'.
- Click 'OK'. Another box will appear.
- Click 'Never Check'.
- Click 'OK' on the Java Control Panel to close it.More information about Java Updates can be found here:
- Tomcat 6.0 and greater
- X Platform
- Enterprise Suite